Refund & Cancellation Policy

Last updated: October 2026

We want you to be happy with your purchase. Because our products are digital files that cannot be returned once delivered, please read the product page carefully before buying.

Cancellations

• Before delivery: you can cancel an order by emailing info@takt8.co.za before we have sent your files, and we will refund you in full.
• After delivery: digital products cannot be returned, so orders cannot be cancelled once the files have been sent. See the refund conditions below.
• No subscriptions: all our products are one-off purchases. There is no recurring billing, so there is nothing to cancel later.

When we will fix or refund

• The file is faulty, damaged or will not open.
• The product is materially different from its description.
• You were charged but did not receive your files.

Contact us within 7 days of purchase at info@takt8.co.za with your PayFast payment reference and a short description of the problem. We will first try to fix or replace the file. If we cannot, we will refund you to your original payment method.

Change of mind

Once the files have been delivered, we do not offer refunds for a change of mind, except where the law requires otherwise.

Your rights

Nothing in this policy limits your rights under South African consumer law, including the Consumer Protection Act and the Electronic Communications and Transactions Act.